Cultural competence

Intercultural competence is a range of cognitive, affective, and behavioural skills that lead to effective and appropriatecommunication with people of other cultures. Effective intercultural communication relates to behaviors that culminate with the accomplishment of the desired goals of the interaction and all parties involved in the situation. Appropriate intercultural communication includes behaviors that suit the expectations of a specific culture, the characteristics of the situation, and the level of the relationship between the parties involved in the situation. It also takes into consideration one's own cultural norms and the best appropriate, comfortable compromise between the different cultural norms. Intercultural competence is a range of cognitive, affective, and behavioural skills that lead to effective and appropriatecommunication with people of other cultures. Effective intercultural communication relates to behaviors that culminate with the accomplishment of the desired goals of the interaction and all parties involved in the situation. Appropriate intercultural communication includes behaviors that suit the expectations of a specific culture, the characteristics of the situation, and the level of the relationship between the parties involved in the situation. It also takes into consideration one's own cultural norms and the best appropriate, comfortable compromise between the different cultural norms. It's very important for someone to be culturally competent at work and at school. Individuals that are effective and appropriate in intercultural situations display high levels of cultural self-awareness and understand the influence of culture on behavior, values, and beliefs. Intercultural competence is achieved through a set of skills that includes cognitive, affective, and behavioral processes. Cognitive processes imply the understanding of situational and environmental aspects of intercultural interactions and the application of intercultural awareness, which is affected by the understanding of the self and own culture. Self-awareness in intercultural situations refers to the ability of self-monitoring in such interactions to censor anything not acceptable to another culture. On the other hand, cultural awareness leads the individual to an understanding of how his/her own culture determines feelings, thoughts, and personality. Affective processes define the emotions that span during intercultural interactions. These emotions are strongly related to self-concept, open-mindedness, non-judgementalism, and social relaxation. In general, positive emotions generate respect for other cultures and their differences. Behavioral processes refer to how effectively and appropriately the individual directs actions to achieve goals. Actions during intercultural interactions are influenced by the ability to clearly convey a message, proficiency with the foreign language, flexibility and management of behavior, and social skills. Despite the diverse ethnic composition of the U.S. and the challenges to many minority groups, the dominant models of education and social services retained models developed by northern and western European intellectuals through the early 1950s. Even such well-meaning and important reformers as Jane Addams and Jacob Riis followed northern and western European intellectual perspectives. After the Civil Rights Movement of the 1950s and 1960s, though, social workers, activists, and even healthcare providers began to examine their practices to see if they were as effective in African American, Latino, and even Asian American communities in the U.S. The arrival of more than half a million Southeast Asian refugees, from 1975 to 1992, for example, tested the ability of medical and social workers to continue effective practice among speakers of other languages and among those coming from very different understandings of everything from mental health to charity. Intercultural competence is determined by the presence of cognitive, affective, and behavioral abilities that directly shape communication across cultures. These essential abilities can be separated into five specific skills that are obtained through education and experience: The assessment of cross-cultural competence is a field that is rife with controversy. One survey identified 86 assessment instruments for 3C. A United States Army Research Institute study narrowed the list down to ten quantitative instruments that were suitable for further exploration of their reliability and validity. The following characteristics are tested and observed for the assessment of intercultural competence as an existing ability or as the potential to develop it: ambiguity tolerance, openness to contacts, flexibility in behavior, emotional stability, motivation to perform, empathy, metacommunicative competence, and polycentrism. Three examples of quantitative assessment instruments are: Research in the area of 3C assessment, while thin, points to the value of qualitative assessment instruments in concert with quantitative ones. Qualitative instruments, such as scenario-based assessments, are useful for gaining insight into intercultural competence.