Systemic Approach in Work Analysis: Some Theoretical Elements and an Empirical Illustration

2021 
Work situations are defined and constituted within a senes of adjustment processes -not always positive- of the diverse components that conform it: people, objectives, rules and tools, the physical, social and organizational environment. Work Analysis rescues the phenomenological character ofthis situation and draws on the most significant tensions involved and how they materialize, placing the foundations for an adequate resource and work process management. This reviews a few theoretical and empirical antecedents in relation to Work Analysis. Particular emphasis is given to the systemic, contingent, and constructive character of work as a foundation for a methodology that supports both data as well as the relationship between the elements that conform a work situation. Equal emphasis is placed on the need for constructing explanatory models capable of accounting for phenomena evidenced in the work situation. As an illustration, a few results of analysis done between 1988 and 1997 on drivers' workplace ofthe Metro of Santiago are presented, a case that serves as an example of some available methods ofWork Analysis, as well as to explain the dynamic and contingent relation between the different factors of work environment.
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