AI@TSS- Intelligent technical support scam detection system

Abstract Technical Support Scam (TSS) is a cybercrime that not only elicits the trust of a user but swindles their property. To detect TSS attacks in malicious samples, an intelligent TSS-aware system, called the AI@TSS system, was proposed in the study. The proposed AI@TSS system was built by the LightGBM algorithm with different kinds of features. In the study, 8263 malicious web page samples and 8263 TSS web page samples were collected and 42 features are defined for modeling the AI@TSS system. The performance analysis results demonstrate that the AI@TSS system reaches the accuracy and precision of 98% and 100%, respectively. The comparison shows superior to the existing detection methods, with 2.16% and 3.48% improvement in accuracy and precision.