Performance Evaluation Based on the Balanced Scorecard in Port Health Authority

Balanced Scorecard is a performance management concept that is used in public organizations including public government. The study aims were the application of elements of the Balanced Scorecard to measure the performance of public organizations. We used descriptive and evaluative research with a cross-sectional design. The sampling technique in this study was simple random sampling. The variables studied are the Balanced Scorecard indicator, namely: customer perspective, financial perspective, internal business perspective, and learning and growth perspective. The result showed that the performance of public organizations in terms of customer perspective showed good performance (3.3-3.9: mean 3.6). The indicator from a financial perspective in 2019 has succeeded in absorbing the Regional Revenue Budget of 98.39% with an increase of 133.99%. The internal business perspective is evidenced by the existence of vaccination services for Hajj and Umrah. The response time is only 10 minutes by using online admission. Learning and growth perspective with mean = 3,2-3,8. (good category). It is necessary to improve e-services by technology information and focus based on consumer's desires.