How to Interview Persons Involved about Accidents due to Human Error

This paper describes how the prevention of occurrence or reoccurrence of accidents and transport disruptions requires effective measures that are based on precise analysis of high-quality information on actual events as they occur. Such information can be obtained by investigators conducting on-site fact-finding and direct interviews with persons involved. Since many high risk events involve human error, it is important to collect multifaceted information on the cause and process right up to the occurrence by conducting interviews with persons involved. The paper describes how to interview people and points to be kept in mind.