e-Agency: Implementation of the Croatian Post and Electronic Communications Agency
2009
The paper presents implementation of e-Agency (e-government) concept into Croatian Post and Electronic Communication Agency. Conceptual, layered architecture of e-Agency has been proposed. Special attention has been paid to the innovation and implementation of the back office and front office layers as well as on implementation of number of e-applications by means of which HAKOM strives to provide high quality services, easy access, effective delivery, and overall stakeholder satisfaction.
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