CONVIDA line. Proposal for a practical psychological guide to the emerging situation of COVID 19. Cienfuegos, 2020

RESUMEN Fundamento: la linea de ayuda telefonica es una tecnica y estrategia valiosa para enfrentar problemas de salud, servicio que requiere de una guia practica psicologica con orientaciones que apoyen la actuacion frente a una persona que solicita ayuda Objetivo: disenar una guia de practicas psicologicas para conducir a los psicologos que prestan ayuda en la linea CONVIDA Metodos: investigacion en Sistemas y Servicios de Salud, en modalidad de investigacion aplicada, desarrollada por el Departamento de Psicologia de la Facultad de Ciencias Medicas de Cienfuegos, durante la segunda quincena de abril a primera semana de mayo 2020 Se emplearon metodos del nivel teorico y empirico (analisis de contenido y la ponderacion) En un primer momento se realizo revision de los documentos emitidos por el MINSAP y en segundo momento se reunieron los especialistas (tres) que laboran en la linea confidencial, a la vez que se consultaron siete psicologos del Departamento de Psicologia, con experiencia en orientacion psicologica Resultados: se integraron varios componentes organizados en cuatro fases de la guia: comienzo, recoleccion de la informacion, intervencion y cierre, de utilidad para los psicologos que atienden la linea telefonica CONVIDA Las contribuciones de mayor importancia fueron, la determinacion de los componentes, la concepcion sobre la estructura de la guia y la seleccion de las tecnicas de influencia psicologica Conclusiones: se presenta una guia de practicas psicologicas para los profesionales que estan prestando el servicio de ayuda psicologica telefonica a las personas que lo solicitan, en medio de la pandemia de la COVIC 19 ABSTRACT Foundation: telephone helpline is a valuable technique and strategy to face health problems, a service that requires a practical psychological guide with guidelines that support action in front of a person requesting help Objective: to design a psychological practice guide to orient psychologists who provide help on the CONVIDA line Methods: research in Health Systems and Services, in applied research modality, developed by the Psychology Department of the Faculty of Medical Sciences of Cienfuegos, from the second half of April to the first week of May 2020 Methods of the theoretical and empirical levels were used (content analysis and weighting) At first, it was carried out a review of the documents issued by MINSAP, and second, specialists (three) working in the confidential line met, and seven psychologists from the Department of Psychology, with experience in psychological counseling, were consulted Results: Several components organized into four phases of the guide were integrated: beginning, information collection, intervention and closure, useful for psychologists who attend the CONVIDA telephone line The most important contributions were: components determination, conception on the guide structure and selection of psychological influence Conclusions: a guide for psychological practice is presented for professionals who are providing telephone psychological help to people who request it, in the midst of the COVIC pandemic 19