Communication Needs Among Business Building Stakeholders

In a business building, different stakeholders communicate with each other frequently. It is important to understand their communication needs to be able to develop smart building solutions to support the communication. Our study focused on an entrepreneurial business campus that hosts start-up companies, investor companies and service providers. As data collection methods, we used interviews complemented with one-week diaries. In total, we interviewed representatives of ten different stakeholder roles. Especially important contacts as well as communication needs related to providing services were studied. As a result, we present how these professionals currently communicate with each other and what communication needs they have. These findings can be used when defining communication requirements in the development of smart solutions for business campus buildings.