Up and running: integrating information technology and the organization
1989
Walton's model for enhancing the contribution of computers in the workplace recognizes the dual potential of advanced information technology (IT): it can either routinize work or it can widen the discretion of users; it can strengthen hierarchical control or facilitate user self-management and learning. And while a company's organizational philosophy may prescribe any one of these effects, it is IT's potential that significantly raises the stakes of IT implementation.
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