Innovative Service Operations for Survivals of SMEs under COVID-19: Two Cases in Hong Kong

The COVID-19 pandemic creates an unseen challenge to the world's business operations In order to survive, companies have taken all kinds of measures However, for SMEs, owing to relatively limited resources, surviving COVID-19 requires innovative measures In this paper, we examine two interesting “innovative solutions”which are practiced in Hong Kong as operational strategies to deal with COVID-19 Managerial implications are also discussed IEEE