Implementation of Quality Management System ISO 9001:2015 at Public and Private Sector Universities: Challenges and Prospects -

Over the years, standards of quality management system have been advocating and promoting by ISO international organization. Recently, its activities have been increasing to other related topic of environmental and social policy. This study is related to the investigation of the challenges in universities in the implementation of ISO. The key objective of the study was: to investigate the challenges of ISO 9001:2015 in the implementation of quality management system in public and private universities. Researcher selected descriptive style. Population of the study comprises all the teachers in the public and private universities of Islamabad, Punjab, and Khyber-Pakhtunkhwa. To draw a representative sample random sampling was used from the population. The sample size was comprised of five hundred sixty teachers. Data was collected through self-developed questionnaire. Findings of the study revealed that top management commitment was found at the top of the list. The finding of the study was limited to geographical limits, and sample survey. Findings may implicate for teachers, administration and policy makers at universities level in Pakistan.