An empirical study on measurement of performance through TQM in Pakistani aviation manufacturing industry

Purpose – Pakistani aviation industry is at the initial stage of its evolution and is undergoing transformation to a high-tech developed industry. However, the processes and practices in this industry are quite primitive and lack performance-measuring techniques for decision makers. The available literature in the total quality management (TQM) suggests a set of standardized factors for evaluating the performance of any organization. The purpose of this paper is to conduct a research with a view to judge the applicability of these TQM factors for measuring the performance of any aviation manufacturing organization in Pakistan. Design/methodology/approach – This research is focussed on performance evaluation of aviation manufacturing industry of Pakistan through TQM. Eight well-established dimensions of TQM frequently used by renowned researchers were used for an evaluation of the Pakistani Aviation Manufacturing Industry (PAMI), namely top management support, quality information availability, quality info...