Usability of volunteer brokerage websites: The why and how of user testing

Dutch volunteer centers offer online volunteer brokerage via their websites. Usability is a crucial factor for the success of this service. It determines whether or not visitors or potential volunteers stay on the website and a match can be made. In this article, user testing is applied to the websites of five volunteer centers. The results provide information on the usability of these specific websites. In addition, other volunteer centers are offered insight into the various problems of usability and a tool to test this.