Success and hindrance factors in the development of decision support systems in banking sector in India: an empirical analysis

In today's ever increasing competitive business environment, decision support systems (DSSs) are vital for effective decision making of a manager in an organisation, which in turn are responsible for the survival and growth of the organisation. To get the competitive advantage, a large number of organisations; in developed as well as in developing countries; have already implemented DSSs and many following suit. However, developing a DSS has been a challenging task and it is found that many systems fail either during their development or immediately after their development or after surviving for some time. There could be many reasons for the failure of these systems. A review of literature has highlighted a research gap in the area of developing a DSS. This study is an attempt to find out the critical success and hindrance factors for the development of DSSs in Indian organisations in general and in State Bank of Patiala in India, in particular.