Consumer survival : an encyclopedia of consumer rights, safety, and protection

Designed to empower readers to advocate for themselves and others, this wide-ranging encyclopedia reveals a surprising range of resources and options that consumers have at their disposal. * Traces the background, history, and chronology of the consumer movement * Presents A-Z entries on key events and individuals, government agencies, watchdog groups, and products * Provides balanced coverage of controversial topics to encourage critical thinking * Offers readers immediate opportunities to put concepts into practice and improve their quality of life