Measure of Semantic Similarity Between Business Process Activities in a Telecommunication Company

The work proposes a measure of semantic similarity to solve the wide variety of business process recovery problems, these measures allow to compare the processes of business models useful for reuse, redesign or reengineering process. The metric proposed that demonstrates the similarity between a reference model and fragment of the reference model. These metrics focus on the activities that make up a business process and are developed through three measures as well as: syntactic, linguistic and semantic similarity. The results show that the proposed measure is suitable for reuse purposes in manufacturing processes, being a useful tool in the area of knowledge management and process management.