Introduction to User Experience

User experience is the field concerned with improving people’s interactions with technology. It encompasses everything from generating user requirements to visual design. User requirements refer to the features/attributes a product, service, or design should have or how it should perform from the users’ perspective. User-centered design is an approach for collecting and analyzing these requirements. This chapter introduces the basic concepts behind user-centered design, introduces stakeholders and their requirements, teaches you how to prevent resistance from stakeholders, introduces you to the kinds of arguments you may encounter, and provides suggestions for strategies to deal with them.