Corporate Memories for Knowledge Management in Industrial Practice: Prospects and Challenges

A core concept in discussions about technological support for knowledge management is the Corporate Memory. A Corporate or Organizational Memory can be characterized as a comprehensive computer system which captures a company’s accumulated know-how and other knowledge assets and makes them available to enhance the efficiency and effectiveness of knowledge-intensive work processes. The successful development of such a system requires a careful analysis of established work practices and available information-technology (IT) infrastructure. This is essential for providing a cost-effective solution which will be accepted by the users and can be evolved in the future. This chapter compares and summarizes our experiences from three case studies on Corporate Memories for supporting various aspects in the product life-cycles of three European corporations. Based on the conducted analyses and prototypical implementations, we sketch a general framework for the development methodology, architecture, and technical realization of a Corporate Memory.