Unraveling the dilemma of the information search process : The application of Wilson’s model in a Ghanaian University setting

The paper seeks to unravel the challenges students encounter when seeking for information with emphasis on the search process for effective information search activities. Survey data was collected from 190 postgraduate students in University of Ghana. The study revealed that not all the students adhered strictly to Wilson’s 8-step information search process all the time and as a result one out of three of the students were never satisfied with their information searches. Satisfaction with search results was significantly tied to adherence to the search process (r=0.200, p<0.05), the person who conducted the search (χ=26.3, df=8, p<0.05) but not the level of use of the library system. The academic environment mostly influenced the information needs of the students and yet their search efforts were challenged mostly by constraints within the university environmental particularly inadequate technological infrastructure. The study concludes that the use of Wilson’s information search process leads to satisfaction with search outputs. Recommendations have been made to enhance information search activities of students and information seekers in general.