Interruption-Information Management Framework for Chat Interface

Spontaneous communication is an integral part of any workplace as well as everyday life. Most of the spontaneous communications happen over email or chat applications in workplaces that use computer technologies. Frequent use of chat application or email hampers the recipient's workflow and leads to constant interruptions causing task fragmentation. In this paper, we present a receiver oriented interruption-information management framework using automated agents to prevent receivers from a plethora of messages. This framework manages both the interruption and upcoming information in the chat interface. This study is a novel approach in the area of interruption management, which not only considers interruption management but also processes information based on users' behavior and preferences. This framework is a cooperative approach where both the message sender and the receiver work together to deliver messages during favorable times. The receiver contributes to manage interruption whereas the sender helps to manage information, together forming an interruption-information management mechanism for deciding the least interruptible time for message delivery. The study shows that users become comparatively more productivity and complete more task with the relatively short amount of time while using the interruption-information management chat interface than conventional chat.