Method and device for automatically distributing online customer service executives to conduct customer service

The invention relates to a method and a device for automatically distributing online customer service executives to conduct customer service. The method includes that a service queue formed by the customer service executives is built; a client consultation request is sent to a server; the server transmits characteristic information of clients, the consultation request and characteristic information of the consultation request to a routing selection unit of the server; the server builds at least one consultation queue formed by the clients; the server distributes the consultation to the corresponding service queue according to a preset distribution strategy and then sequentially and automatically distributes the clients of the consultation queue to specific customer service executives of the service queue, and a conversation connection request is sent to a client side instant communication terminal through the server; the client side instant communication terminal receives and responds to the conservation connection request, and builds direct conversation connection with the customer service executives to enable the customer service executives to conduct client consultation service; after the consultation service is finished, conservation connection between the clients and the customer executives is broken, then the server recalculates customer service executive weights and rearranges the service queue.