SciOps2.0: an evolution of ESO/VLT's science operations model

This paper presents the recent changes undergone by the Science Operations department of the ESO Paranal Observatory. This revised science operations model, named SciOps2, aims at improving operations efficiency and quality of the data delivered to our community of users. The changes regarding the new department structure, its staffing, and the distribution of tasks and responsibilities, are described in details, as well as the measured impact of these changes.