The dynamics of family business conflict: The underlying factors, parties' conflict behavior, and role of non-family executives in Indonesia

In this thesis is a qualitative investigation of the dynamics of family business conflict in Indonesia. The focus is on conflict between family members working together in a business and there is an exploration of the factors contributing to the escalation or de-escalation of conflict, the behavior of family members in dealing with conflict, and the roles of non-family executives in family business conflicts. The findings reveal that a conflict is more likely to escalate when it involves personal relationship issues, aggressive and/or passive-aggressive behaviors, and non-family executives as messengers or yes-men due to potential communication bias and/or misleading information.