How Analysts Think: How Do Criminal Intelligence Analysts Recognise and Manage Significant Information?

The Criminal Intelligence Analyst's role is to create exhibits which are relevant, accurate and unbiased. Exhibits can be used as input to assist decision-making in intelligence-led policing. It may also be used as evidence in a court of law. The aim of this study was to determine how Criminal Intelligence Analysts recognise and manage significant information as a method to determine what is relevant for their attention and for the creation of exhibits. This in turn may provide guidance on how to design and incorporate loose and flexible argumentation schemas into sense-making software. The objective is to be informed on how to design software, which affords Criminal Intelligence Analysts with the ability to effortlessly determine the relevance of information, which subsequently could assist with the process of assessing and defending the quality of exhibits.