Il Business Process Management come strategia di miglioramento: l’innovazione tecnologica a supporto dell’organizzazione

Objectives. This paper aims to demonstrate how important is the adoption of a process focused organization for the survival of companies, especially in a context of crisis. Thanks to the adoption of Business Process Management  methods, supported by specific software tools and the use of new ICT technologies, it is possible to streamline and speed up the operations management, the identification of risk indicators and performance, ensuring the rapid adoption of corrective policies and improvements. Methodology. The methodology used is the case study technique, in order to analyze a specific case of real life: this method will be applied to the Finance sector, as a practical example of analysis, detection and management of business process criticality, in terms of increasing. Findings. The achieved results show how a comprehensive view of the processes may provide starting point to make operational changes improvements, involving benefits for the single problem, achieving a result of better overall efficiency. Research limits. The analysis of a single case study represents the main limit of this research. Practical implications. The paper underlines that the company can achieve a competitive advantage through innovation, which is not necessarily technological, but also throughout innovation of organizational processes and performance measurement. Originality of the study. The originality of the work is the union of different aspects of Management concerning the Improvement approach, proposing a case study that argues the solution of problems, through the application of dynamic models that can manage unpredictable situations.