Critical Factors for Adoption of E-government: Validity of Adoption Model in Indian Context

This chapter identifies critical factors that influence the adoption of electronic-government (e-government) by the citizens of India, a developing country. The Adoption-Citizen Intention Model by Shareef, Kumar, Kumar, and Dwivedi (2009), validated in another developing country, Bangladesh, was used to carry out the empirical investigation. The results of the empirical investigation did not reveal much difference between the intentions of an Indian citizen and a Bangladeshi citizen to adopt e-government. Perceived ease of use, perceived security, and perceived reliability were found to highly influence Indian citizens’ intentions to adopt e-government. However, it was found that the criteria for e-government adoption in developing countries differs from that of developed countries where relative advantage and the perceived image of e-government increase citizens’ intentions to adopt e-government (Carter & Belanger, 2005). Dissimilarities in social attitude, cultural behavior, e-readiness, and the digital divide between developing countries and developed countries might help explain the difference in intentions of citizens to adopt e-government.