Trust in artificial Intelligence: a five country study

This survey is the first to take a deep dive into understanding citizen trust and expectations of AI use across multiple countries. To do this, we surveyed a nationally representative sample of 1,200+ citizens from the USA, Canada, Germany, the UK and Australia, respectively (total sample 6,054). We asked about AI systems in general, as well as AI systems in two domains - healthcare and human resources - where AI is rapidly being deployed and is likely to impact large numbers of citizens.Our findings provide important and timely research insights into citizens’ trust and attitudes towards AI. We draw on these insights to lay out an evidence-based pathway for strengthening trust and acceptance of AI systems, and discuss the implications for government, business and non-government organisations.