Teamwork takes work

When rugged individualists are faced with working as part of a well-coordinated group, turmoil often results--but only if they're unprepared for it. Ongoing training and communication are the keys to unlocking each team's potential as its members learn that their No. 1 priority is to satisfy customers, not management. Successful team training means teaching employees how to be decision makers and what it really means to be empowered.