Problems and Prospects of Electronic Banking in Bangladesh: A Case Study on Dutch-Bangla Bank Limited

The main objective of this report examines the present status, problems and prospects of E-banking in Bangladesh. This study has been done mainly based on primary and secondary sources of data or information, which included different publications, journals and different books. The primary data is collected from respondents through structured interview schedule. To accomplish this report we have implemented the interviewing approach on Dutch-Bangla Bank Limited. Bangladesh, particularly who avail the electronic banking services. Dutch-Bangla Bank is acting as a pioneer in this sector. Customers who were habituated with e-banking thinks that e-banking services were relatively good than manual system, but they not satisfied with the quality of services and bank personnel behavior to that extent. There were total 11 questions and the sample size of 100 registered e-banking clients of DBBL. Collected data were summarized and analyzed by using SPSS version 22, MINITAB 17 and Microsoft Excel. This paper addressed significant gaps in existing knowledge about the electronic banking and landscape. The results showed that e-banking serves several advantages to Bangladeshi banking sector, however, this study also observed that the customers of DBBL have not enough knowledge regarding e-banking which is rendering by banking sector in Bangladesh. This study will help to know how one bank can improve the level of electronic banking services in Bangladesh and what were the potential issues or services that should be introduced in society to facilitate the customer in a better way and to complete their rivals in banking industry as a whole.