ASSESSING LEVEL OF SERVICE EQUALLY ACROSS MODES

The project focus was to identify the feasibility of and methods toward a Level of Service (LOS) system that can be assessed equally for the motor vehicle, bicycle, pedestrian, and transit modes. Interviews conducted with key stakeholders are used to identify how LOS measures found will be continued in use, to assess existing conditions, identify roadways in need of improvement, and prioritize construction projects. The project advisory committee concluded that the current methods of describing levels of service are appropriate for their mode, understandable by broad audiences, and professionally defensible. It was also agreed that a system of measuring level of service equally across modes would be of significant value to policymakers, developers and the transportation industry. A systematic creative thinking technique was applied to identify and assess different concepts and approaches to use to develop a common LOS system. An approach for a pilot project to identify, construct and apply a transportation system user hierarchy of needs was proposed.