Medlares egenskaper : Hur påverkas förhandlingsparterna av medlarens envishet och tålamod?

AbstractTitle:The Mediator’s Qualities - How are the negotiating parties effected by themediator's persistence and patience?Level:Final assignment for Bachelor DegreeAuthor:Johanna Strandberg and Emma HjalmarssonSupervisor:Jens Eklinder Frick and Jonas MolinDate:May 2015Aim:Our aim is to create a greater understanding of the negotiating parties'experience of the mediator's persistence and patience.Method:We have chosen a deductive approach that we have based our empirical dataon already existing research. Theoretical material has been gathered throughliterature, theses and scientific articles. With the background to our aim, we havechosen to use a qualitative approach where we have interviewed ten people who havebeen in contact with a real estate agent the last 24 months. The empirical data wasthen analysed and discussed in our analysis and conclusion.Result & Conclusions:We have found that the mediator's persistence and patienceaffect negotiating partners in various ways. Patient is seen as a positive quality whilepersistence can be perceived as negative. Our survey shows that when persistence andpatience are combined, the result is successful. Our survey also showed that the maincharacteristics of the mediator were not at all persistence and patience, which earlierresearch has shown, but instead it was nice, impartial and knowledgeable.Suggestions for further research:What we think would be interesting for furtherresearch is to investigate the mediator's perspective because we only looked at thenegotiating parties' perspective. We would encourage further research on qualities ingeneral and also on the specific persistence and patience because we fount that it wasa limited amount of research based on these qualities.Contribution of the thesis:The contribution of this study is that it has created alarger understanding for the characteristics that negotiation parties perceive asimportant for a real estate agent. This can be beneficial for real estate agents to knowwhat properties the parties prefer and how they should act in their efforts to make theparties satisfied.Key words:Negotiation, mediation, characteristics, persistence, patience.