Study and analysis of information on the reader's potential discontent in an academic library

Purpose – The purpose of the paper is to grope for the scientific research method for the reader's potential discontent information with the analysis of the show form of the reader's potential discontent information and the statistic analysis of the reader's service information in the academic library.Design/methodology/approach – The paper uses the research method of the behavior analysis to study the show form of the reader's potential discontent information, and farther puts forward the research path for the reader's potential discontent information in the academic library by a statistics analytical methodology.Findings – The paper finds that the reader's potential discontent information is very important but not easy ascertained information source in the library service work estimate. Library supervisor must understand that not only the behavior analysis but also statistics analytical method can develop the scientific analysis and research to obtain the information for the improvement of the library s...