Analyzing six sigma implementation capabilities in academic hospitals

Today, the majority countries throughout the world have established the subject regarding winning patients’ satisfaction and promoting services quality on top of their activities. Amid this, six sigma is considered one of the modern tools to boost performance and promote products and services. This study aims to analyze the level of sigma implementation capabilities in Mazandaran-located academic hospital in 2011. This research has been done through a descriptive and cross-sectional method. Statistical community included 4 academic hospital using validation standard country-based hospitals (2011 Ratified health, treatment and medical training department) and has been done in 78 hospital wards. The required information was collected based on author-prepared questionnaire six sigma and with 5 six sigma DMAIC cycle phase and 38 questions and based on Likert spectrum. In data analysis, first Kolmogorov-Smirnov Test was used to test data normalization that after confirming data normality t-test, Binomial test and variance analysis were utilized. According to the results achieved in defining phase, implementation capability was 88% and in measurement phase, six sigma implementation capabilitieswere 13%. However, in analysis and promotion and control phase, there was no implementation capability in the mentioned hospitals. Six sigma from DMAIC cycle perspective has poor influence and lacks proper implementation capability. Thus concerning the special importance of six sigma in health area, particularly treatment, academic officials, special attention and accurate planning by hospital administrators to utilize and implement is inevitable.