Investigating the relationship between staffs' coping skills and customer satisfaction among branches of Sepah bank in

This study set out to determine the relationship between staff’s coping skills and customers' satisfaction among Sepah banks in Kerman, Iran with having management and psychologicalattitude toward the study. Copingskills regarding in this study is based on lazarus and Folkmancoping skills model and include both side of emotion _focused and problem focused of the issue.The results indicate that the participants in this survey were not able to manage the tension situations