Service Experience of the Elderly in Nursing Homes with Integration of Medical and Nursing in Chongqing: A Qualitative Study

To deeply understand the service experience and development expectations of the elderly in nursing homes with integration of medical and nursing in Chongqing so as to provide reference for improving medical-nursing integrated services in nursing homes. We used phenomenological research method and interviewed 16 elderly people from 3 nursing homes with semi-structured in-depth interview, then analyzed the interview data with Colaizzi 7-step analysis method. Four themes were refined, they are construction of living environment, daily living care, medical service provision, psychological support. There are currently many shortcomings in medical-nursing integrated services of nursing homes, which cannot meet the needs of the elderly. Therefore, we recommended the following four measures to improve services so as to increase the satisfaction of the elderly: Firstly, clarify the content of medical services and improve the level of medical services; secondly, increase emotional and social support and establish a psychological counseling department; thirdly, introduce professional talent team in elderly nursing and strengthen knowledge and skills training of carer; fourthly, have a scientific guidance for rational diet and provide diversified diet.