Charting Experience Categories for Museum Exhibitions

In this poster, we chart and identify user experience categories with museum experiences. The experience categories were searched from narratives people provided in a survey-based user study (n = 48), where people reflected their positive and negative experiences, technology use and possible ethical concerns in museum exhibitions they had visited. Cultural heritage is a special design domain, as it can involve not only fragile old materials but also cultural sensitivities related to the events in history. The paper highlights the role of interactivity and multi-sensory experiences in museums, and our research contributes background knowledge for designers and practitioners working with museum exhibits.