Mediating effect of TQM on relationship between organisational culture and performance: evidence from Indian SMEs

The objective of this paper is to examine the relationship between organisational culture, total quality management (TQM) and organisational performance in context of Indian auto component small and medium enterprises (SMEs). Specifically, it proposes a conceptual model exhibiting proposed relationships between organisational culture, TQM interventions and organisational performance. Survey methodology was used for data collection from Quality Heads of Indian auto component SMEs which are Auto Component Manufacturer’s Association of India members. The proposed conceptual model has been tested using parameter estimation statistics and goodness-of-fit statistics of path analysis technique of structural equation modelling using AMOS 18.0. Based on the results, the proposed conceptual model establishing the following relationships has been validated: (i) there is no significant direct effect of organisational culture on organisational performance; (ii) organisational culture has a positive and significant imp...