THE IMPACT OF DIGITALIZATION AND THE COVID-19 PANDEMIC ON THE PROTECTION OF CONSUMERS OF FINANCIAL SERVICES: LEGAL SPECIFICS

The article provides a brief overview of certain areas of financial and legal research, whose subject matter is various aspects of protecting the rights of consumers of financial services. In the course of the study, the authors analyzed monographs and publications in Russian scientific journals. The Russian scholars paid special attention to digitalization processes and external adverse factors associated with the COVID-19 pandemic, which increased the vulnerability of consumers of financial services. The authors have emphasized the intersectoral and interdisciplinary nature of most scientific works and their possible systematization on two grounds: the first is segments of the financial market and the types of financial services corresponding to them; the second is the forms (methods) of protecting the rights of consumers of financial services.