Current situation and thinking of medical service quality satisfaction survey of patients' family members

Objective To better understand the needs of patients' family members and to seek ways to improve the quality of care and improve the satisfaction of patients' family members with the perspective of talent training in higher medical institutions. Methods The status quo was investigated by questionnaires, the results were further analyzed, and the relevant literatures were analyzed and considered. Results Most respondents believed that there was a need for communication between family members and medical staff. In addition, nearly half of the patients' family members hoped to put the patients' lives on the top of the attention and get the best treatment under the existing medical treatment. Conclusions The expectation to nursing and clinical pharmacy services and the satisfaction to medical service quality of patients' family members not only affect the hospitals' value but also the hospitals' core competitive power. That the students of higher medical institutions having more clinical service can make up the deficiency of current medical service. Key words: Satisfaction; Talent training in higher medical institutions