The Level Of Service Of Bus System In Universiti Putra Malaysia

This paper focuses on assessing the level of service (LOS) of bus system offered at Universiti Putra Malaysia (UPM) campus. The rapid growth of infrastructure development within the campus has resulted in high concentration of people and high traffic volume. As an institution that put major emphasis on transportation plan to achieve sustainable campus mobility, it is important for UPM to implement the green transport policies with prioritizing public vehicles as the main mode. This would also support UN Sustainable Development Goals and create a greener campus environment. However, the existing bus system provided in UPM faces the issue of connectivity and mobility affecting the level of satisfaction among users that requires a mitigation measure to improve. Thus, the assessment of Level of Service (LOS) was conducted by using the qualitative and quantitative methods to identify level of satisfaction among users. The LOS assessment was employed on the aspects of fixed-route hour service, fixed-route service frequency, passengers’ thresholds and speed of buses. Furthermore, the onboard survey was conducted to evaluate the satisfaction level among users. The results suggested that whilst the bus services levels are less than those aspired by the passengers, there are many improvement areas to be prioritized in the near future for a more sustainable transportation system in the university.