Videoconferencing in the Age of COVID: How Well Has It Worked Out?

During the past year we've all spent many hours on videoconference calls, sometimes more than was comfortable. While CHI might not have anticipated a viral-driven surge in videoconferencing, online meetings has been a topic of CHI research for the past 25 years. This is a good time to assess how well our research has matched what this natural experiment is telling us. What did we get right? And what did the field get wrong? The panel, comprised of people who directly witnessed much of this history, will reflect on these questions. We don't expect all to agree with each panelist's conclusions, and we will invite reactions and contributions from the audience as well..