Choosing the Best Method for Conflict Resolution According to the Intensity

The study, conducted at the level of three departments of a transnational company in the IT field, revealed that the intensity of the conflicts in the credit collection department is higher than the conflict intensity in the contract administration or in the customer service departments. We have analysed 15 conflicts,but only one, in the credit collection department was considered of high intensity and it has been manifested in the external environment of the company. Three conflicts were considered of medium intensity and the rest of them of low intensity. We have considered the mediation and the negociation being the most effective methods of the conflict resolution. The people that we consider being most appropriate to resolve conflicts according to their intensity are: the parties involved in the dispute for the low intensity conflicts, the managers for the medium intensity ones and the specialized persons, as the mediators or the negociators for the high intensity conficts. The paper is useful for employees and managers of corporations, because it gives them indications about how to find the conflict intensity degree and about how to choose the best methods of resolution.