Validación de un Instrumento para Medir Calidad Percibida por Usuarios de Hospitales de Colombia Validating an instrument for measuring the perceived quality of services received by people using hospitals in Colombia

Objective Validating an instrument for measuring the perceived quality of services received by people using hospitals forming part of the Colombian Ministry of Social Protection’s restructuring, redesigning and modernisation programme for health-service providing networks. Methods Sanchez and Echeverri’s guidelines for validating health quality measurement scales were followed due to the lack of a valid instrument for doing this in Colombia. Results Conceptual synthesis led to identifying a structure of constituent indicators, domains and sub-domains regarding the perception of health service quality. A list of