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Effects Airline Employee of Communication Style on Customer Emotion, Customer Trust and Behavioral Intention
Effects Airline Employee of Communication Style on Customer Emotion, Customer Trust and Behavioral Intention
2016
DongYeol Jung
Saebum Kim
Zhenghua Yang
Keywords:
Customer delight
Customer retention
Customer to customer
Marketing
Service quality
Customer intelligence
Customer advocacy
Public relations
Business
Advertising
Correction
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