A Scenario for the Image Enhancement of Agent Technologies for Development of the “Field Force”

Systematization and automation have been promoted and achieved big results for iron and steel industries in Japan. On the other hand, enough result is not achieved for the duties experienced personnel are in charge. Under such situation, a large amount of the retirement of experienced personnel is worried about. So it is one of the most pressing issues how to maintain and also to enlarge the technical predominance. As an approach to resolve this issue, agent technology-based approaches which can deal with knowledge of experienced personnel are expected.In this work, a scenario has been written to enhance the image of agent technologies, and we discuss the functions which are needed for agent technologies.