Zelfredzaamheid en burgerhulp bij rampen en crises

The government is responsible for emergency and disaster management. It is, however, important that citizens, companies and social organisations also feel responsible for keeping society safe during emergencies and disasters. A resilient society can help in averting crisis situations or limit the impact of these. The government would like to facilitate and empower resilience building in citizens in order for them to be better prepared before, during and after an emergency. The issue is how to coordinate and direct this in the best way. The study focused on the following topics: 1. the extent in which citizens are resilient and will act as spontaneous volunteers in the event of emergencies or disasters 2. the way in which the government can effectively facilitate and empower resilience and spontaneous volunteering 3. the control tools available to the government to prevent resilience and spontaneous volunteering from leading to (unmanageable) undesired or even adverse side effects