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An Experimental Analysis of Service Production Considering Customer Satisfaction and Service Quality
An Experimental Analysis of Service Production Considering Customer Satisfaction and Service Quality
2016
Tomomi Nonaka
Nobutada Fujii
Takeshi Shimmura
Toshifumi Takahashi
Hajime Mizuyama
Keywords:
Customer retention
Marketing
Service level requirement
Customer satisfaction
Service level objective
Customer advocacy
Service quality
Voice of the customer
Customer Service Assurance
Business
Process management
Correction
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