A Case Study on Use of Personas in Design and Development of an Audit Management System

With the ROI of persona methods still being arguable, it is important to understand how personas can be utilized in user interface design. The extensive methods proposed by Pruitt and Adlin (2006), throw light on several ways to use persona methods in user interface design lifecycle and also propose mitigations to several risk factors that can be encountered in this process. However, there is very little research presenting case studies on an entire design lifecycle that utilizes personas. This paper presents design, development and evaluation of a web-based audit management system in aircraft maintenance domain with emphasis on the persona creation process, the design approach followed, and the user testing results obtained. The experiences of a design team novice to personas will be discussed.