Cuidado perdido de enfermería y su relación con el síndrome de agotamiento profesional

Introduction: Currently, the burnout syndrome and the nursing missed care (every care which is partially or totally omitted during nursing attention) are problems which have impacts on healthcare professionals and patients reducing the quality and safety of care. The purpose of this article is to analyze the evidence regarding the relationship between these two problems and the related proposed solutions. Objective: To identify the relationship between the burnout syndrome and nursing missed care based on the consulted literature in order to identify common causes to both, and propose possible solutions. Methodology: This a narrative review on the literature in the MEDLINE, LILACS, SCOPUS and SciELO using DeCS, MeSH, and free terms. The search was conducted in March, 2019. After the critical reading of the obtained documents, and based on the evidence levels proposed by the Joanna Briggs Institute, and on the CASPe guidelines, 14 articles were kept as the final sample. Results and Conclusions: Diverse reports regarding the relationship between the burnout syndrome and nursing missed care were found. Some of these place the burnout syndrome as a predisposing factor to nursing missed care, others refer burnout as a result of omission, while others suggest both factors mediate in the quality and safety of healthcare. The authors agree that factors which contribute to both burnout or missing care are unfavorable working environments and deficient interprofessional.