Spoken Conversational Agents for Older Adults: who are the stakeholders and what do they expect?

2021 
In this paper we discuss our road map to design a Dutch spoken conversational agent that helps older adults with self-management of their well-being. We conducted three usability studies with our conversational agent, each time after discussing it with different stakeholders. We discuss the challenges incorporating each stakeholder's wishes and needs whilst iteratively designing our agent.
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